My Snapchat got hacked into and the previous password was changed. I tried to reset it...

GetHuman3731787's Hacked Account issue with Snapchat from October 2019

Help with my Snapchat issue
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Before contacting them, items GetHuman3731787 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3731787's own words
My Snapchat got hacked into and the previous password was changed. I tried to reset it through my email “*****@***.com” however I don’t not remeber the password for that I now use the email “*****@***.com” so I cannot see the password that has been reset. I know what the old password was and the memories consist of selfies and imagines of me so it definitly is my account

GetHuman3731787 did not yet indicate what Snapchat should do to make this right.

How GetHuman3731787 fixed the problem

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman3731787
Oct 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 53175 others
0 customers following this

Timeline

GetHuman3731787 started working on this issue
Oct 9th, 2019 1:06pm