So I downloaded snapchat and I used my old phone to download it using my old email and...

GetHuman3219904's Hacked Account issue with Snapchat from July 2019

Help with my Snapchat issue
First: share to improve GetHuman3219904's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3219904 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3219904's own words
So I downloaded snapchat and I used my old phone to download it using my old email and my old number now that phone is broke and doesn’t work I got a new phone and made a new Snapchat but could still get into my old one for all my pictures and videos on my memories but now my old Snapchat has been hacked and texting people and I would be great full if you could try and shut that whole old account down

GetHuman3219904 did not yet indicate what Snapchat should do to make this right.

How GetHuman3219904 fixed the problem

We are waiting for GetHuman3219904 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Hacked Account issue
Reported by GetHuman3219904
Jul 9th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 42104 others
0 customers following this

Timeline

GetHuman3219904 started working on this issue
Jul 9th, 2019 5:24pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies