So I downloaded snapchat and I used my old phone to download it using my old email and...

GetHuman3219904's Hacked Account issue with Snapchat from July 2019

Help with my Snapchat issue
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Before contacting them, items GetHuman3219904 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3219904's own words
So I downloaded snapchat and I used my old phone to download it using my old email and my old number now that phone is broke and doesn’t work I got a new phone and made a new Snapchat but could still get into my old one for all my pictures and videos on my memories but now my old Snapchat has been hacked and texting people and I would be great full if you could try and shut that whole old account down

GetHuman3219904 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman3219904
Jul 9th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 42104 others
0 customers following this


GetHuman3219904 started working on this issue
Jul 9th, 2019 5:24pm

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