Snapchat Customer Service Issues

Hi Snapchat support team, I am writing to report that my Snapchat account under the username @JayGotCurlss was unexpectedly permanently deleted on June 11th. I received an error message stating that my credentials were incorrect, and later an email confirming the termination of my account. After researching online, I found that others are facing similar issues. I am asking for your assistance in reinstating my account promptly as I believe this was an error or server glitch. The account holds crucial messages and I have dedicated a year of hard work to grow it since [redacted]. I kindly request a swift response from the support team to address this matter urgently. Thank you for your attention to this issue. Best regards.

I used to have a Snapchat account with the username xbxbyell. The email linked to the account is [redacted], and the phone number associated with it is [redacted]3. My phone was confiscated by the police for undisclosed reasons related to an ongoing case. Therefore, I am unable to access my Snapchat, which had two-step verification enabled, as I cannot retrieve the device. Unfortunately, the recovery code was saved on the phone's camera roll. I have access to the linked Gmail account, but I cannot bypass the two-step verification. I am reaching out for assistance to regain access to my account. Thank you in advance for any help you can provide.

I have contacted Snapchat multiple times, more than likely 10 or more times, but the issue remains unresolved. My account has been locked for several months. Although the Snapchat website tells me my account is unlocked and allows me to log in, every time I try to sign in, it says my account is temporarily locked. When I check the website later to unlock my account, it now says it is permanently locked. I am confused by these different lock statuses. Strangely, I was able to sign in to a friend's Snapchat using my credentials. Despite waiting months and trying everything suggested, I continue to face this problem. I have reviewed Snapchat's policies on account locking but would appreciate a detailed explanation for my specific situation. Thank you for your assistance, and I hope you have a great day.

My Snapchat account, beastshaaz, has been hacked. The hacker changed the password and the linked phone number. I am unable to reset the password as the verification code goes to the hacker's number. The hacker is impersonating me, scamming others, and taking over their accounts. I urge Snapchat to either recover or delete my account to prevent further harm. Having a customer service phone line for verification purposes would be helpful in locking out unauthorized users immediately. Users should have options to claim their memories, delete, or recover their accounts for security reasons.

I created my Snapchat account in 7th grade, nearly 2 years ago, but now find it cringeworthy. Is it possible to change it? I understand the website states it's not allowed, but could you transfer my account details to a new one without losing friends or snapstreaks? I know it's for security, but renaming the account would be greatly appreciated. Maybe disabling the account for a short period to transfer data or doing it overnight could work. I'm uncomfortable sharing it due to its embarrassing nature and hope to change it soon. I'll provide the current and desired usernames once I hear back from the Snapchat team. Thank you. Best regards.

I recently received an email from Snapchat stating that someone had accessed my account from a location I wasn't in. When I tried to change my password, instead of allowing me to enter a new one, the system only provided suggested passwords, which I inadvertently accepted as my new password. Although my phone saved it in Touch ID, I am unable to recall it. I attempted to change it again, but the same issue recurred, and this time my phone did not save the new password. Consequently, I am currently unable to access my Snapchat account. I am concerned about losing my streaks, particularly one that spans over 1,[redacted] days. Your assistance with this matter would be greatly appreciated.

I am struggling to understand the account information on Snapchat. I recently downloaded my data from Snapchat to review my past activity. However, upon checking my conversation history, I found records of outgoing calls, completed calls, and chat sessions that I do not recall participating in. This discrepancy is concerning as I am certain I did not make calls through Snapchat during those times. I am seeking clarification on how this data was generated and if there is a way for me to access more detailed information about my account activity. I would appreciate your assistance in resolving this issue promptly, especially since my husband also noticed the unusual data. Thank you for your help in advance.

My girlfriend's previous Snapchat account, madz.batool, was hacked, possibly by her ex. Thinking it was a glitch, she created a new account. Disturbingly, her friends noted that her old account was posting selfies that weren't hers, as the hacker changed the email, phone number, and password. This invasion of privacy has us concerned about the personal content on the old account and the unknown individual using it. We are keen for her to regain access to her old account, potentially by resetting it to the original email or shutting it down entirely. The associated email for the old account is [redacted]

My account, Da_jack1, was locked a couple of days ago. I created a new one, jaquimez, to avoid losing 3 years' worth of pictures and memories. Unfortunately, my new account was locked as well. I created a third account, Jaquelyn_meza, which seemed to be working fine with all my friends and verification in place. However, when I checked on the website, my old account (da_jack1) was said to be unlocked. Upon logging back in, it was locked again. Subsequently, my new account (Jaquelyn_meza) also became locked. I find it frustrating to go through this process repeatedly as Snapchat is where I connect with most of my friends. It's disheartening that my accounts keep getting locked. Can you please help resolve this issue?

Recently, my phone underwent an update that caused all my data to vanish and logged me out of my account. As I am currently stationed overseas, my cell phone number is Japanese, unlike the previous stateside number. Could I request a verification code be sent to the provided phone number instead of the original? I am eager to recover my account as it holds significant memories with my family. I will offer two photo IDs, the verified phone number, and answer any account-related queries ahead of time. My Japanese phone number is +81 [redacted] [redacted], confirmed on my alternate account "baxybro," which I set up to communicate with friends here. Nonetheless, I wish to regain access to my "baxter64" account and update the phone number to access the cherished memories with my family.

Hello Snapchat community! I recently experienced temporary account locks that lasted for nearly two days. Despite creating a new account where I only verified my email and phone number without engaging with anyone except a single person, it seems there have been issues. It appears someone might be trying to hack into my accounts due to these errors. I request your assistance in resolving this matter promptly. I seek clarification on why these account locks are occurring as I have been an active user for over five years without facing such incidents before. The affected accounts are billieeilishson and my new account jjcrazybackup. Your immediate attention to unlocking both accounts would be greatly appreciated. Thank you.

Hello Snapchat community! I recently had my previous account temporarily locked for nearly two days. I created a new account and went through the verification process with my email and phone number. I have not engaged with anyone other than one person. I suspect there might be a security breach or some technical issue causing these problems. As a long-time user for 5 years, I have never encountered such issues before. Can someone from Snapchat please assist me in resolving this matter? I kindly request the unlocking of both my accounts: "billieeilishson" - the one mistakenly locked, and my new account "jjcrazybackup." Your prompt attention would be greatly appreciated. Thank you.

Since today, I have been unable to access my Snapchat account. Despite entering my information repeatedly, I keep receiving an error message stating the wrong password. I tried to reset my password via email, but it claims my email is invalid. When attempting to create a new account with the same email, it says it's already linked to another account. Even when trying to log in with my email, it continues to state the password is incorrect. I haven't changed my password, so I requested a reset, only to be told my email is invalid. I followed all the steps on Snapchat's website but still can't get in. I'm worried because I have important pictures on that account. Can you help me regain access, please?

My Snapchat accounts keep getting wrongfully deleted or locked. I may be getting hacked because I keep getting locked out without warning. I heavily rely on Snapchat as one of the only apps I use to contact people. I want my account back to use it responsibly. I never share inappropriate content, I simply watch stories, chat with friends, and find solace in the app. Losing multiple accounts is frustrating, but I promise to be more vigilant with security measures like changing my password. I contacted Snapchat support, but I'm uncertain if they will respond. I'm pleading for the return of my latest account. Snapchat is crucial to my mental well-being, especially during challenging times. It's my go-to for entertainment and distraction. Please assist me in resolving this issue.

While using Snapchat, someone with the username "Hotboy" asked to use my account to post without verifying their identity. Minutes later, I received messages informing me that my account had been hacked. The hacker was scamming people and posting pictures of money. Despite my attempts, I couldn't regain access to my account as the hacker had taken control. He is now engaging in unlawful activities using my account. I urgently request the account be deactivated within 24 hours; otherwise, I may involve law enforcement to seek assistance.

Hello, my name is Victoria Klein, and my Snapchat username is victoria1327. To keep it brief, I am currently pursuing a harassment/stalking charge against Jonathan Pereira. On Wednesday, June 12th, Jonathan sent me a threatening Snapchat message. Although I saved the message, I forgot to take a screenshot. I'm reaching out because I'm working on filing a harassment charge against Jonathan, and the message he sent is crucial evidence. Is there any way to retrieve this message? Without it, I'm concerned about the harassment charge process. Please reach out to me at [redacted]. Thank you. Victoria K.

Hello, I am Treva Lowery. I am in a very dangerous situation that requires urgent help. The Medford Police Department is involved in an ongoing case of child pornography. Someone has accessed my niece's account and posted sexually explicit photos. The individual is on their way to meet my 10-year-old and 14-year-old daughters. The password has been changed, and now all interactions are being intercepted. This is a serious matter, and I urgently need assistance in regaining control of the account. The account username in question is nzech13.

Subject: Cancellation of Unwanted SnapChat Subscriptions I would like to request the immediate cancellation of any SnapChat accounts or subscriptions associated with my email address, [redacted] I recently received an email regarding a new SnapChat account and SnapCode, despite never having subscribed to your service. To address this issue, I have contacted my bank to review my statements for any unauthorized charges related to SnapChat. I kindly ask for your prompt attention to this matter and confirmation of the cancellation of all subscriptions linked to my name and email address. Your cooperation is greatly appreciated. Sincerely, Faith F. [redacted]

Dear Snapchat, I have been cyberbullied and blackmailed by an account named (marinellinick). The blackmailing has occurred on Snapchat and in real life. When I was younger, he manipulated me into saying hurtful things during a dark period. Regrettably, I complied with many of his requests. He has videos stored in his memories, and the thought of him potentially releasing them at any time, particularly as he is reminded annually by Snapchat memories, is deeply troubling. Any assistance in wiping his memories, specifically deleting a video from January 8th, [redacted], where he threatens me, would be greatly appreciated. Addressing this issue would alleviate a great deal of anxiety for me. Thank you for considering this, Jake.

Recently, my account "flaawlessdee" was hacked, and the hacker was sending inappropriate messages to people. I changed my password multiple times but still faced issues. Today, someone informed me that my Snapchat account was being misused to contact them. When I tried to recover my account using my linked email "[redacted]," it didn't work, indicating the hacker changed my details. I am desperate to regain access to my account or have it deleted if necessary, although I prefer to retrieve it.