I had an account. I bought a new phone and wanted to use Snapchat. It wanted me to log...

GetHuman-carolimr's customer service issue with Snapchat from February 2019

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Help with my Snapchat issue
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Before contacting them, items GetHuman-carolimr may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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The issue in GetHuman-carolimr's own words
I had an account. I bought a new phone and wanted to use Snapchat. It wanted me to log in and when I did I couldn't remember my password. So I selected forgot password and it didn't recognize phone number. I now believe I must have had my home phone number listed. After several trys and figured I'd start over. I created another account and the system gave me a new user name. I lost all my friends and saved chats. I need to get my old user name back and get rid of the one a created by mistake. Please help me resolve this issue. Thank you
GetHuman-carolimr did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-carolimr
Feb 28th, 2019 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 30330 others
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GetHuman-carolimr started working on this issue
Feb 28th 3:59am