I changed my phone number, and once I confirmed it I was logged straight out of my Snap...
GetHuman-arionmil's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
First: share to improve GetHuman-arionmil's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-arionmil got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-arionmil's own words
I changed my phone number, and once I confirmed it I was logged straight out of my Snapchat account and when I tried to log back in I received a pop up saying my account has been locked in case it is compromised. I contacted Snapchat support and they keep telling me I need to email using an email address that was associated with the account, when the email I’m providing was associated with the account!
GetHuman-arionmil did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-arionmil fixed the problem
We are waiting for GetHuman-arionmil to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.