I’ve been hacked on my snapchat account - m*aaaaaa*They found my password through Insta...
GetHuman-miacharl's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
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GetHuman-miacharl's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-miacharl will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-miacharl can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman-miacharl may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-miacharl's own words
I’ve been hacked on my snapchat account - m*aaaaaa*They found my password through Instagram and hacked into it and changed the email address to *****@***.com*I am now unable to get back onto my account as it has been taken over, the person responsible of this has messaged me on Instagram stating that “if you would like to buy your snap back please reply” i have proof of this message if you would like me to show you it. I think this account needs to be shut down however I am unable to do this because they have taken over the account! Please help me to shutdown this account or change back the email address to - *****@***.com.
GetHuman-miacharl did not yet indicate what Snapchat should do to make this right.
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