I went into my snapchat memories the other day and everything was gone. All my My Eyes...

GetHuman-alexberg's customer service issue with Snapchat from February 2019

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The issue in GetHuman-alexberg's own words
I went into my snapchat memories the other day and everything was gone. All my My Eyes Only snaps were gone as well. Years of memories just disappeared. But I know that they still exist somehow because I still get flashback memories from ****. I just can't scroll down and see then because everything is gone. All I have are the memories I have recently saved. I would like to get help and receive information on how to get them back .
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Snapchat

Customer service issue
Reported by GetHuman-alexberg
Feb 7th, 2019 - 3 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
Similar issue to 28669 others
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Timeline
GetHuman-alexberg started working on this issue
Feb 7th 7:22pm