i got a notification from a friend on snapchat indicating that i have a message. There...
GetHuman-jemihaeu's customer service issue with Snapchat from January 2019
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jemihaeu will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jemihaeu can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-jemihaeu's own words
i got a notification from a friend on snapchat indicating that i have a message. There was no "***** is typing..." notification before it. I open the app to find that there is no message and that there is only a grey empty chat box near the "tap to chat" part. this person has always been on my friend list, they even watch my stories. what does the empty grey chat box mean is what I would like to know?
GetHuman-jemihaeu did not yet indicate what Snapchat should do to make this right.
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