i got a notification from a friend on snapchat indicating that i have a message. There...

GetHuman-jemihaeu's customer service issue with Snapchat from January 2019

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The issue in GetHuman-jemihaeu's own words
i got a notification from a friend on snapchat indicating that i have a message. There was no "***** is typing..." notification before it. I open the app to find that there is no message and that there is only a grey empty chat box near the "tap to chat" part. this person has always been on my friend list, they even watch my stories. what does the empty grey chat box mean is what I would like to know?
GetHuman-jemihaeu did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-jemihaeu
Jan 15th, 2019 - 9 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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GetHuman-jemihaeu started working on this issue
Jan 15th 10:42pm