My account was taken over by my ex girlfriend when she came into my house while I was s...
GetHuman1909937's customer service issue with Snapchat from January 2019
Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1909937's own words
My account was taken over by my ex girlfriend when she came into my house while I was sleeping. My Snapchat email and number have been changed to hers so I have no access to the account. The acct name is Southside***. The phone number and email the acct started with were ********** and *****@***.com. The number is now ********** and I’m not sure what email is on there. I don’t want anything but for the acct to be shut down. It is completely compromised. Thank you.
GetHuman1909937 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1909937 fixed the problem
We are waiting for GetHuman1909937 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.