My account was taken over by my ex girlfriend when she came into my house while I was s...

GetHuman1909937's customer service issue with Snapchat from January 2019

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1909937's own words
My account was taken over by my ex girlfriend when she came into my house while I was sleeping. My Snapchat email and number have been changed to hers so I have no access to the account. The acct name is Southside***. The phone number and email the acct started with were ********** and *****@***.com. The number is now ********** and I’m not sure what email is on there. I don’t want anything but for the acct to be shut down. It is completely compromised. Thank you.
GetHuman1909937 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1909937
Jan 6th, 2019 - a mon ago
I have an issue with Snapchat too
Seen by 1 customer so far
Similar issue to 26061 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman1909937 started working on this issue
Jan 6th 7:32pm
GetHuman1909937 indicated the issue is not fixed yet.
Jan 6th 7:33pm