This morning I opened snapped and everything was normal but then when I tried to open i...
GetHuman-mailbe's customer service issue with Snapchat from December 2018
Help with my Snapchat issue
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GetHuman-mailbe's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mailbe will want to follow the link below to head to their help center. We will check on GetHuman-mailbe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mailbe may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mailbe's own words
This morning I opened snapped and everything was normal but then when I tried to open it again it logged me out of my account and said to verify my email and I got an email from snap that there was a log in earlier this morning and that was not me, and when I tried to log back in it said my password was wrong even though I am pretty sure I know it and then when I tried resetting it with my email it said there is no account linked to my email even though I got the email about the suspicious log in this morning
GetHuman-mailbe did not yet indicate what Snapchat should do to make this right.
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