Hello, yesterday I dropped my phone and the screen shattered. I had to send it for repa...
GetHuman-atacker's customer service issue with Snapchat from December 2018
Help with my Snapchat issue
First: share to improve GetHuman-atacker's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-atacker's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-atacker will want to follow the link below to head to their help center. We will check on GetHuman-atacker later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-atacker may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-atacker's own words
Hello, yesterday I dropped my phone and the screen shattered. I had to send it for repair so I have a loaner phone. I downloaded Snapchat but on my old phone I never logged in and out so I forgot my password since it’s been so long. I forgot password and got the email, and changed the password. I’m getting a message my account is locked and I can’t get in. Please please help me get in. I can give you anything you need to prove it is my account. Please, I have pictures and videos on the account that haven’t been saved to my camera roll. Please help me to get into my account. I greatly appreciate any help to get me into my account.
GetHuman-atacker did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-atacker fixed the problem
We are waiting for GetHuman-atacker to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.