Hi Snapchat**I was wondering if you could help me*I was randomly signed out of my snapc...

GetHuman-heenaxx's customer service issue with Snapchat from December 2018

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The issue in GetHuman-heenaxx's own words
Hi Snapchat**I was wondering if you could help me*I was randomly signed out of my snapchat midway using the app*However when attempting to log back in, the app is saying my password is wrong*To be honest it is possible i may have forgotten the password however I am still ***% sure the password i entered is correct.*In order to change my password I was hoping to change it via email, yet when attempting to do so, i receive a message saying snapchat will send a code to my phone number. This phone number is no longer in use and i have no access to this old phone number. I have also not received any email in order to change my password**I was hoping you could guide me in changing my password as my account is used for business purposes and i need to gain access as soon as possible**thankyou*heena*xx (user ID) *Heena Ali
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Snapchat

Customer service issue
Reported by GetHuman-heenaxx
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman-heenaxx started working on this issue
Dec 1st, 2018 4:30am
GetHuman-heenaxx indicated the issue is not fixed yet.
Dec 1st, 2018 10:54am