My sons account has been hacked. Someone sent a nude picture using his account. I'm try...

GetHuman1662780's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman1662780's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1662780 will want to follow the link below to head to their help center. We will check on GetHuman1662780 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1662780 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman1662780's own words
My sons account has been hacked. Someone sent a nude picture using his account. I'm trying to get his account deleted, but user name or email is not correct with the password change that I just made yesterday. My son is ** and I don't want him on snap chat at all. His name is Brandon Walsh. D.O.B. ********* & his mobil * *-***-***-****. The pass word I changed his account to just yesterday was christinme. His pass word before that was **********, before it got hacked. Please delete his account. Thank you from Janet Walsh
GetHuman1662780 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1662780
Nov 30th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 22903 others
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Timeline
GetHuman1662780 started working on this issue
Nov 30th, 2018 7:39pm