My account was hacked. I got emails sent to C*****@***.com which is the email first and...

GetHuman-cabezasx's customer service issue with Snapchat from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cabezasx's own words
My account was hacked. I got emails sent to C*****@***.com which is the email first and ever associated with xio.c (Snapchat username) if you check history on it. You can see that today the email, password, and phone number was changed. I have the email it changed to, *****@***.com.*Which is the person who hacked me. Please there has to be a way to get them off my account. Change the email back to mine, or something to log them out and give me access back in. I have so much personal stuff on there that’s not backed up on my phone, pictures with my father who is deceased, and so much more. Please. Can you do something and soon.
GetHuman-cabezasx did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-cabezasx
Nov 25th, 2018 - 10 mons ago
I have an issue with Snapchat too
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Seen by 6 customers so far
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-cabezasx started working on this issue
Nov 25th, 2018 2:32am