I have a problem with the thumbnails used in the Discover magazines. I have trypophobia...
GetHuman-retnuh's customer service issue with Snapchat from November 2018
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The issue in GetHuman-retnuh's own words
I have a problem with the thumbnails used in the Discover magazines. I have trypophobia, which causes me extreme panic and nausea. I have come across thumbnails of that trigger many times and I think trigger warnings should be the thumbnail for articles with phobic topics, rather than a picture of the trigger itself. I know this seems unimportant but I feel unsafe looking at the discover section because of these multiple incidents. I would like something to be done about this, preferably requiring magazines to provide thumbnail warnings, instead of triggers. Snapchat is my favorite social media platform by far, but sadly if this is not taken care of I will have have to delete the app.
GetHuman-retnuh did not yet indicate what Snapchat should do to make this right.
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