I got hacked from someone asking for my Snapchat info from my best friends account sayi...

GetHuman1542936's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1542936's own words
I got hacked from someone asking for my Snapchat info from my best friends account saying that they needed to talk to someone but they had been blocked so thinking it was her I gave my Snapchat info but when I messaged asking if I could go on they said it wasn’t them and someone had hacked them so I tried to log on and the person changed my email, my phone number so I can reset my password please do what ever you can to get me my Snapchat back
GetHuman1542936 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1542936
Nov 12th, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 10 customers so far
Similar issue to 21213 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1542936 started working on this issue
Nov 12th, 2018 4:04am