I got hacked from someone asking for my Snapchat info from my best friends account sayi...

GetHuman1542936's customer service issue with Snapchat from November 2018

21213 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman1542936's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1542936's own words
I got hacked from someone asking for my Snapchat info from my best friends account saying that they needed to talk to someone but they had been blocked so thinking it was her I gave my Snapchat info but when I messaged asking if I could go on they said it wasn’t them and someone had hacked them so I tried to log on and the person changed my email, my phone number so I can reset my password please do what ever you can to get me my Snapchat back
GetHuman1542936 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1542936 fixed the problem
We are waiting for GetHuman1542936 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman1542936 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1542936
Nov 12th, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 10 customers so far
Similar issue to 21213 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman1542936 started working on this issue
Nov 12th, 2018 4:04am