My Snapchat wouldn’t let me login. So I changed my password and it kept saying incorrec...

GetHuman1541940's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman1541940's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1541940 will want to follow the link below to head to their help center. We will check on GetHuman1541940 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1541940 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1541940's own words
My Snapchat wouldn’t let me login. So I changed my password and it kept saying incorrect password or username. My username is ferni*g**. But if I try to login with that username is doesn’t work. But if I try my email it takes me to a completely new account with a different username. I requested information from snapchat and when I got it it said * other people with different IP addresses logged in and changed my username. One was from Los Angeles and another near San Francisco. But I am from Washington. I am business contacts on there so I hope this problem can be resolved.
GetHuman1541940 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1541940
Nov 11th, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
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GetHuman1541940 started working on this issue
Nov 11th, 2018 10:46pm