Hello. My name is Joel Larsen. When I use my phone and it's at a relatively high percen...

GetHuman-joellars's customer service issue with Snapchat from November 2018

8 views | 20609 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman-joellars's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joellars's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joellars will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joellars can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-joellars may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-joellars's own words
Hello. My name is Joel Larsen. When I use my phone and it's at a relatively high percentage of battery charge, for example today it was at **%. When I open snapchat and send * video, when I'm done my phone battery indicates *%. And if I send multiple snapchats, the phone dies. I plug my phone into a charger, and it indicates a high percentage around **%. Snapchat is the only app on my phone that does this. This leads me to use my factory camera thing, and that *****, but it doesn't kill my phone. I can use my phone with every app and battery percentage is normal. A few percent drop each hour. HOUR. not minutes. What is wrong with my snapchat app? Is there a virus? I tried deleting and re downloading the app. But since it re-downloads from the "ikloud" it's is just the same each time and it kills my phone. Please help I love using Snapchat

GetHuman-joellars did not yet indicate what Snapchat should do to make this right.

How GetHuman-joellars fixed the problem

We are waiting for GetHuman-joellars to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joellars fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-joellars
Nov 6th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 20609 others
0 customers following this


GetHuman-joellars started working on this issue
Nov 6th, 2018 2:52am