Hello. My name is Joel Larsen. When I use my phone and it's at a relatively high percen...

GetHuman-joellars's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman-joellars's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joellars will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-joellars can let us know if they help or not.
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Before contacting them, items GetHuman-joellars may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-joellars's own words
Hello. My name is Joel Larsen. When I use my phone and it's at a relatively high percentage of battery charge, for example today it was at **%. When I open snapchat and send * video, when I'm done my phone battery indicates *%. And if I send multiple snapchats, the phone dies. I plug my phone into a charger, and it indicates a high percentage around **%. Snapchat is the only app on my phone that does this. This leads me to use my factory camera thing, and that *****, but it doesn't kill my phone. I can use my phone with every app and battery percentage is normal. A few percent drop each hour. HOUR. not minutes. What is wrong with my snapchat app? Is there a virus? I tried deleting and re downloading the app. But since it re-downloads from the "ikloud" it's is just the same each time and it kills my phone. Please help I love using Snapchat

GetHuman-joellars did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-joellars
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 20609 others
0 customers following this

Timeline

GetHuman-joellars started working on this issue
Nov 6th, 2018 2:52am

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