My ** year old granddaughter has been locked out of her Snapchat. Her ex-boyfriend cha...

GetHuman1480153's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
First: share to improve GetHuman1480153's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1480153's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1480153 will want to follow the link below to head to their help center. We will check on GetHuman1480153 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1480153 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1480153's own words
My ** year old granddaughter has been locked out of her Snapchat. Her ex-boyfriend changed the password and associated number to his number. Once I contacted him for it and told him I know it is attached to his number he has now changed the associated number and refuses to give me the information. What information do you need from me to get her back into her account and change the information associated to it so that she does not lose her pictures? All help would be greatly appreciated.**Shirley Norris****-***-****
GetHuman1480153 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1480153
Nov 3rd, 2018 - a mon ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1480153 started working on this issue
Nov 3rd 7:15pm