I am currently involved in a campus investigation regarding sexual misconduct committed...

GetHuman-nadedoku's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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GetHuman-nadedoku's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nadedoku will want to follow the link below to head to their help center. We will check on GetHuman-nadedoku later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-nadedoku may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-nadedoku's own words
I am currently involved in a campus investigation regarding sexual misconduct committed against me. In August, September, and October of ****, the perpetrator messaged me on Snapchat and I urgently need copies of these messages to submit as evidence. I am hereby requesting that you recover all Snapchat conversations sent between me and the username “mostdefiant” and provide copies of them to me. My username is naomiadedokun. Thank you for your prompt attention to this important matter.
GetHuman-nadedoku did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-nadedoku
Oct 19th, 2018 - 24d ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-nadedoku started working on this issue
Oct 19th 7:39pm