Hi, my Snapchat is being used for some banking scam, I have my family members showing m...

GetHuman1344258's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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GetHuman1344258's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1344258 will want to follow the link below to head to their help center. We will check on GetHuman1344258 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1344258 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1344258's own words
Hi, my Snapchat is being used for some banking scam, I have my family members showing me screenshots of somebody posting stuff on my account. I have tried to reset my password but they have changed the email and phone number for the account. I cannot get in to my account whatsoever. I tried to make a new account but it said before you make a new account save the memories for luke*edgell. And I don’t want to lose all of my memories. I have a lot of memories in there that mean a lot to me and have a lot of sentimental value. Is there anyway I can get my account back? I can provide any verification info that was apart of my account before it was hacked. **Thank you
GetHuman1344258 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1344258
Oct 14th, 2018 - 2 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
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GetHuman1344258 started working on this issue
Oct 14th 7:58pm