Lost a video that I need it’s in my memories but it won’t upload my friend just passed...

GetHuman-crazo's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-crazo's own words
Lost a video that I need it’s in my memories but it won’t upload my friend just passed and we need for his funeral
GetHuman-crazo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
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Snapchat

Customer service issue
Reported by GetHuman-crazo
Sep 28th, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 16061 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-crazo started working on this issue
Sep 28th 6:12am
GetHuman-crazo indicated the issue is not fixed yet.
Sep 29th 1:23pm