So when you add someone on snapchat it says added next to their name but then they add...

GetHuman-pagekd's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-pagekd's own words
So when you add someone on snapchat it says added next to their name but then they add you back the "added" goes away and you can see their score and when they view your story theyre under friends instead of the "other snapchatters" list at the bottom. I have public stories so anyone can see them. So for the last month and a half or so, whenever i add anyone on snapchat or they add me and then the other adds them back it just keeps the "added" with the checkmark next to it. and i cant see their score. thats not super important to me its more the fact that if i make my stories private they cant see them at all, even though it says weve added each other back it still never counts them as a friend. I thought maybe it was just the few people i had added in the past couple months and something with their account. but my roommate and i just deleted each other and readded to see if it was my account. so she can see my score and everything looks fine on her end. but on my phone it still says "added" and i cant see her score and now her name is on the "other snapchatters" list instead of the friends one. Im just wondering if its a glitch with my account or some setting i have on but since im public im a little confused
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Customer service issue
Reported by GetHuman-pagekd
Sep 24th, 2018 - 2 mons ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 15558 others
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Timeline
GetHuman-pagekd started working on this issue
Sep 24th 1:28am
GetHuman-pagekd indicated the issue is not fixed yet.
Sep 25th 1:33am