I just received a new phone with a uk sim. I originally had snapchat on my old phone wh...

GetHuman-smaha's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-smaha's own words
I just received a new phone with a uk sim. I originally had snapchat on my old phone which had a US number. My Snapchat is tied to that number. I deleted Snapchat on my old phone and reinstalled it on my new phone. However, my password is somehow incorrect and I can’t reset it since I cannot receive text messages to my old number. My snapchat is also not linked to an email. How can I log into my account?
GetHuman-smaha did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-smaha fixed the problem
We are waiting for GetHuman-smaha to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-smaha
Sep 22nd, 2018 - 4 mons ago
I have an issue with Snapchat too
Seen by 3 customers so far
Similar issue to 15382 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-smaha started working on this issue
Sep 22nd, 2018 6:03pm
GetHuman-smaha indicated the issue is not fixed yet.
Oct 1st, 2018 8:49pm