Someone hacked into my Snapchat and changed the password and the email and phone number...

GetHuman1171120's customer service issue with Snapchat from September 2018

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15125 similar
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5 following
Help with my Snapchat issue
First: share to improve GetHuman1171120's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1171120's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1171120 will want to follow the link below to head to their help center. We will check on GetHuman1171120 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1171120's own words
Someone hacked into my Snapchat and changed the password and the email and phone number so now I don't know how to log back into it I need serious help do you guys have a phone number to contact you guys and I have emailed you guys last time as well but I never got an answer I'm just waiting for that
GetHuman1171120 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
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Snapchat

Customer service issue
Reported by GetHuman1171120
Sep 20th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 62 customers so far
Similar issue to 15125 others
5 customers following this
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1171120 started working on this issue
Sep 20th, 2018 3:32pm