I went on my Snapchat account, got on the screen where you open your snaps & there was...
GetHuman-rebekaly's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
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GetHuman-rebekaly's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rebekaly will want to follow the link below to head to their help center. We will check on GetHuman-rebekaly later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rebekaly may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-rebekaly's own words
I went on my Snapchat account, got on the screen where you open your snaps & there was an ad that said I needed to submit my email to make sure it’s my account. I did but then it had me upgrade my password so I reset it. The password I rest met the requirements. The account logged me out so therefore when I went to log back in to my account I used my new password but it won’t let me in.. I need to get back in my account ASAP, I have a *** day streaks I am NOT wanting to lose.
GetHuman-rebekaly did not yet indicate what Snapchat should do to make this right.
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