My account was deactivated because it said a suspicious mobile device was trying to log...

GetHuman-baileyym's customer service issue with Snapchat from September 2018

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The issue in GetHuman-baileyym's own words
My account was deactivated because it said a suspicious mobile device was trying to log into my account. That was me on a different phone, because my phone broke. Now when I try to log onto my account, it says the username and password don’t match. But it’s ***% the right username and password. Then it asks for my mobile number or email, but is saying they aren’t the number or email I used. But they are! I’m completely locked out of my account, will lose my streaks, and don’t want to make a new account!!! Can you please help me. My username is baileymartin*
GetHuman-baileyym did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-baileyym
Sep 19th, 2018 - 6 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-baileyym started working on this issue
Sep 19th, 2018 1:52am