Hello!*Last night I had to log out of my snapchat (noahmella***), and when I went to lo...
GetHuman-melkanoa's customer service issue with Snapchat from September 2018
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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-melkanoa will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-melkanoa can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman-melkanoa may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-melkanoa's own words
Hello!*Last night I had to log out of my snapchat (noahmella***), and when I went to log back in, none of the passwords I tried worked. When I clicked, 'Forgot my password', I had the choice to send it via phone number or email. But, my phone number connected to my account was to my old phone that I do not have access to. Also for my email, I don't know my password because it is such an old account and the number connected to that email is the same old phone number. I do not want to lose my streaks and I want to get my snapchat memories back. I am stuck what to do now and was wondering if you could please help me get back into my account. I now realized I need to update my phone number and my email, if you are able to do that please help me out!*Thank you*Noah Melka
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