My best friend was hacked but before I knew I got a Snapchat from her asking to use my...

GetHuman-avaellis's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-avaellis's own words
My best friend was hacked but before I knew I got a Snapchat from her asking to use my snap to catch her cheating boyfriend. (The hacker even knew his name). After I gave the person my password I checked my text. My best friend texted me the night before saying she got hacked and if someone on her account asked for my password to use my account don’t give it to them cause it’s not her. I tried to immediately log back in but they already changed the password, account phone number and email. There’s a lot of memories on there and some pictures that are private. Is there anyway you can give me my account back?
GetHuman-avaellis did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-avaellis fixed the problem
We are waiting for GetHuman-avaellis to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-avaellis
Aug 28th, 2018 - 3 mons ago
I have an issue with Snapchat too
Seen by 5 customers so far
Similar issue to 12478 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-avaellis started working on this issue
Aug 28th 1:46pm
GetHuman-avaellis indicated the issue is not fixed yet.
Aug 28th 3:14pm