I've had the same Snapchat account and phone number for years. The phone I had associat...

GetHuman1045283's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman1045283's own words
I've had the same Snapchat account and phone number for years. The phone I had associated with that number was stolen from me and I had to change numbers when I got a new phone. Now when I log in, I have to get the snap code that is sent to my old number. I never entered a valid email address but I can provide the old number and my login information. If there is any possible way to get into my account, I could really use the assistance. I don't want to make a new account after having the same one for so long.
GetHuman1045283 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1045283
Aug 28th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 6 customers so far
Similar issue to 12454 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1045283 started working on this issue
Aug 28th 5:19am
GetHuman1045283 indicated the issue is not fixed yet.
Aug 29th 7:14pm