My Snapchat account (username: bella***) was hacked and my email and phone number were...
GetHuman-bellagu's customer service issue with Snapchat from July 2018
Help with my Snapchat issue
GetHuman-bellagu's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bellagu will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bellagu can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bellagu's own words
My Snapchat account (username: bella***) was hacked and my email and phone number were changed and all Snapchat has to say is I’m sorry we can not verify the email. Of course you can’t verify it if the person who hacked my account has changed all of my information. I am very disappointed that my privacy terms have been violated and you have allowed it to happen without trying to fix it. I need my account to be completely deactivated before you let the person who hacked into my account get any other information that belongs to me or my friends. If so please email me your corporate number as well.
GetHuman-bellagu did not yet indicate what Snapchat should do to make this right.
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