My account was randomly logged out last night and I am unable to log back in. I can’t r...
GetHuman-ipadexpe's customer service issue with Snapchat from June 2018
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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ipadexpe's own words
My account was randomly logged out last night and I am unable to log back in. I can’t remember my password so I used the reset password option and inserted the email the account is registered with. Upon doing this I received an error message stating as follows “invalid email address.” No matter what I try I cannot get into the account and I’m worried someone may have hacked it and changed the information.
GetHuman-ipadexpe did not yet indicate what Snapchat should do to make this right.
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