I had someone text my phone number from “Team Snapchat” and said someone tried accessin...

GetHuman-sellbyan's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sellbyan will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sellbyan can let us know if they help or not.
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Before contacting them, items GetHuman-sellbyan may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sellbyan's own words
I had someone text my phone number from “Team Snapchat” and said someone tried accessing my account from IP: ******* with a bunch of numbers. Then asked me to reply with ** if it wasn’t me. I replied with the numbers and then said they were going to send me a six digit code to verify it was not me. They texted jay code from a different number. Then asked me to give my old password for them to send me a new password. Do you guys do stuff like this? I’m worried someone is trying to access my info.
GetHuman-sellbyan did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-sellbyan
Jun 28th, 2018 - a yr ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 5749 others
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Timeline
GetHuman-sellbyan started working on this issue
Jun 28th, 2018 7:52pm