My phone was recently hacked, so has my email. I’ve tried logging into my Snapchat and...
GetHuman829086's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
GetHuman829086's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman829086 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman829086 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman829086's own words
My phone was recently hacked, so has my email. I’ve tried logging into my Snapchat and of course my password is changed so then I tried to click forgot password and get it sent to my email because my Snapchat is connected to my new email or my new number, but I still have access to my old email and i was trying to get the forgot password link sent to the associated email which is also my hacked email and the links aren’t coming through for me to change my password, I don’t want to make a new Snapchat just want to get into my old one
GetHuman829086 did not yet indicate what Snapchat should do to make this right.
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