My account was hacked, I’ve tried to reset p***word by phone and email but it won’t res...

GetHuman-teshnase's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
GetHuman-teshnase's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-teshnase will want to follow the link below to head to their help center. We will check on GetHuman-teshnase later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-teshnase's own words:
My account was hacked, I’ve tried to reset p***word by phone and email but it won’t reset. Whoever hacked my account is posting very private photos and videos please deactivate or delete the account. Thank you. Username is vanillawasted
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-teshnase
Jun 25th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-teshnase started working on this issue
Jun 25th 10:27pm