My account was hacked, I’ve tried to reset password by phone and email but it won’t res...

GetHuman-teshnase's customer service issue with Snapchat from June 2018

5442 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman-teshnase's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-teshnase's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-teshnase will want to follow the link below to head to their help center. We will check on GetHuman-teshnase later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-teshnase's own words
My account was hacked, I’ve tried to reset password by phone and email but it won’t reset. Whoever hacked my account is posting very private photos and videos please deactivate or delete the account. Thank you. Username is vanillawasted
GetHuman-teshnase did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-teshnase fixed the problem
We are waiting for GetHuman-teshnase to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-teshnase fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-teshnase
Jun 25th, 2018 - 5 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 5442 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-teshnase started working on this issue
Jun 25th 10:27pm