My sons account was hacked and all information was changed . Please help with this issu...

GetHuman817626's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman817626's own words
The problem: My sons account was hacked and all information was changed . Please help with this issue thank you.
GetHuman817626 did not yet indicate what Snapchat should do to make this right.
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How GetHuman817626 fixed the problem
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Customer service issue
Reported by GetHuman817626
Jun 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 5392 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman817626 started working on this issue
Jun 25th 11:45am
GetHuman817626 indicated the issue is not fixed yet.
Jun 25th 12:49pm
GetHuman817626 indicated the issue is not fixed yet.
Jun 25th 12:50pm