Someone logged into my Snapchat account and changed my email to their email and changed...

GetHuman776414's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
GetHuman776414's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman776414 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman776414 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman776414's own words
Someone logged into my Snapchat account and changed my email to their email and changed the phone number. They completely stole my account and are trying to scam others into giving them their bank information. Please help I don’t want to make a new Snapchat because of how long I’ve had mine. My username is darleneartrio and the email was *****@***.com *The email was changed to *****@***.com and I have no idea who it is.
GetHuman776414 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman776414
Jun 12th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 83 customers so far
Similar issue to 4160 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman776414 started working on this issue
Jun 12th, 2018 2:52pm
GetHuman776414 indicated the issue is not fixed yet.
Jun 12th, 2018 4:12pm
GetHuman776414 indicated the issue is not fixed yet.
Jun 12th, 2018 4:18pm
GetHuman776414 indicated the issue is not fixed yet.
Jun 12th, 2018 4:19pm