Someone logged into my Snapchat account and changed my email to their email and changed...
GetHuman776414's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
GetHuman776414's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman776414 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman776414 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman776414's own words
Someone logged into my Snapchat account and changed my email to their email and changed the phone number. They completely stole my account and are trying to scam others into giving them their bank information. Please help I don’t want to make a new Snapchat because of how long I’ve had mine. My username is darleneartrio and the email was *****@***.com *The email was changed to *****@***.com and I have no idea who it is.
GetHuman776414 did not yet indicate what Snapchat should do to make this right.
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