I just received a email saying that my emali has been changed and also my change when I...

GetHuman-zebiasar's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zebiasar's own words
I just received a email saying that my emali has been changed and also my change when I tried to change it. All my stuff have been changed and i don’t know who’s hacked it. My sister said it some girl but I need have anyone my password. Only * people know it cause they been helping me keep up with my streaks since I haven online classes I have to take. Can you please help me because this girl is cussing out my family and my friends tell them I gave it to her and it’s her account now.
GetHuman-zebiasar did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-zebiasar
Jun 11th, 2018 - 9 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 206 others
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Items needed
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Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
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Timeline
GetHuman-zebiasar started working on this issue
Jun 11th, 2018 1:51am
GetHuman-zebiasar indicated the issue is not fixed yet.
Jun 11th, 2018 9:15am