Yesterday my snap was bugging out so I logged back in to se everything and everyone gon...
GetHuman-kittenmi's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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GetHuman-kittenmi's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kittenmi will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kittenmi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kittenmi may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kittenmi's own words
Yesterday my snap was bugging out so I logged back in to se everything and everyone gone. I though my account was hacked but luckily I changed my password and somehow everything was fine. I tried logging in today, and my password was incorrect! I was so confused, I tried every password I remembered. Now Snapchat doesn’t even verify my email, and I never used my phone number on it, so I can’t chane my password. I’m so worried and I don’t know what options I have left. I need help, even if my snapchat account and to be deleted it, I don’t care, I just want to be safe. Thanks.
GetHuman-kittenmi did not yet indicate what Snapchat should do to make this right.
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