Hi, my snapstreak was lost with someone i’ve spoken to everyday for the past * years. I...

GetHuman762607's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Hi, my snapstreak was lost with someone i’ve spoken to everyday for the past * years. I have no idea how it happened. There was no timer next to his name, nothing to indicate I needed to snap him more. It had also happened with other friends of mine but those I didn’t mind as much but this has really upset me because the same thing has happened with them where I have continued snapping them each day and the streak just disappears. This particular streak was very important to me. It disappeared this morning with no timer next to it. I would like it put back next to my best friend’s name.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
How GetHuman762607 fixed the problem:
By using the support section within the Snapchat app itself I was able to contact snapchat and resolve the problem
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Customer service issue
Reported by GetHuman762607
Jun 8th, 2018 - 2 mons ago
I have an issue with Snapchat too
GetHuman762607 shared how to fix
Seen by 4 customers so far
Similar issue to 402 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman762607 started working on this issue
Jun 8th 10:29am
GetHuman762607 confirmed the issue is fixed. Hooray!
Jun 8th 1:55pm