Hi, my snapstreak was lost with someone i’ve spoken to everyday for the past * years. I...

GetHuman762607's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman762607's own words
Hi, my snapstreak was lost with someone i’ve spoken to everyday for the past * years. I have no idea how it happened. There was no timer next to his name, nothing to indicate I needed to snap him more. It had also happened with other friends of mine but those I didn’t mind as much but this has really upset me because the same thing has happened with them where I have continued snapping them each day and the streak just disappears. This particular streak was very important to me. It disappeared this morning with no timer next to it. I would like it put back next to my best friend’s name.
GetHuman762607 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman762607 fixed the problem
By using the support section within the Snapchat app itself I was able to contact snapchat and resolve the problem
Please help with my Snapchat issue
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Customer service issue
Reported by GetHuman762607
Jun 8th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
GetHuman762607 shared how to fix
Seen by 4 customers so far
Similar issue to 402 others
0 customers following this
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Timeline
GetHuman762607 started working on this issue
Jun 8th 10:29am
GetHuman762607 confirmed the issue is fixed. Hooray!
Jun 8th 1:55pm