I am receiving text messages saying that my account is going to be suspended and remove...

GetHuman-gabieg's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
I am receiving text messages saying that my account is going to be suspended and removed from Snapchat due to a violation of the terms and conditions policy. I believe this is a mistake!! Please help!
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Snapchat

Customer service issue
Reported by GetHuman-gabieg
Jun 5th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-gabieg started working on this issue
Jun 5th 7:08pm
GetHuman-gabieg confirmed the issue is fixed. Hooray!
Jun 5th 7:09pm