We purchased an add on snapchat and it is not showing up it is all cut off.

GetHuman752801's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman752801's own words
The problem: We purchased an add on snapchat and it is not showing up it is all cut off.
GetHuman752801 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman752801 fixed the problem
We are waiting for GetHuman752801 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
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Customer service issue
Reported by GetHuman752801
Jun 5th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 405 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman752801 started working on this issue
Jun 5th 5:27pm
GetHuman752801 indicated the issue is not fixed yet.
Jun 5th 6:34pm