My friends account got hacked and they’ve changed the password. Please reply because he...

GetHuman-ibooth's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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GetHuman-ibooth's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ibooth will want to follow the link below to head to their help center. We will check on GetHuman-ibooth later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ibooth may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ibooth's own words
My friends account got hacked and they’ve changed the password. Please reply because her photos and streaks will be deleted.
GetHuman-ibooth did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-ibooth fixed the problem
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Snapchat

Customer service issue
Reported by GetHuman-ibooth
Jun 5th, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 345 others
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Timeline
GetHuman-ibooth started working on this issue
Jun 5th 2:19pm