I had purchased a new phone and restored everything from a backup. When logging into Sn...

GetHuman751817's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman751817's own words
I had purchased a new phone and restored everything from a backup. When logging into Snapchat it prompted me on my Authenticator so I had went to check the code generated by my google Authenticator* however, my Authenticator needed to be paired with my Snapchat, meaning that I have the inability to sign into my account. I have the password and username and can verify the phone or email.
GetHuman751817 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman751817 fixed the problem
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Customer service issue
Reported by GetHuman751817
Jun 5th, 2018 - 5 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 79 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman751817 started working on this issue
Jun 5th 1:52pm
GetHuman751817 indicated the issue is not fixed yet.
Jun 5th 1:55pm
GetHuman751817 indicated the issue is not fixed yet.
Jun 6th 7:27pm