Someone tried to log into my Snapchat so I had to quickly change my p***word but I neve...

GetHuman749883's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman749883 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman749883's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman749883 will want to follow the link below to head to their help center. We will check on GetHuman749883 later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman749883's own words:
Someone tried to log into my Snapchat so I had to quickly change my p***word but I never wrote it down. Can you please log into it and give me access to my account please!?
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman749883
Jun 4th, 2018 - 21d ago
I have an issue with Snapchat too
Not resolved
Seen by 4 customers so far
Similar issue to 185 others
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Timeline
GetHuman749883 started working on this issue
Jun 4th 8:54pm