My boyfriend and I had a Snapchat streak of I think *** days and he got a new phone tha...

GetHuman-scubakas's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-scubakas may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-scubakas's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-scubakas will want to follow the link below to head to their help center. We will check on GetHuman-scubakas later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-scubakas's own words:
My boyfriend and I had a Snapchat streak of I think *** days and he got a new phone that day and couldn’t log into his account and our streak ended. Would it be possible to reinstate the streak? It ended on May **th
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman-scubakas
Jun 5th, 2018 - 17d ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-scubakas started working on this issue
Jun 5th 1:02am