I’m losing all my streaks even though i’m snapping them every day and they are snapping...

GetHuman-rsawyer's customer service issue with Snapchat from June 2018

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The issue in GetHuman-rsawyer's own words
I’m losing all my streaks even though i’m snapping them every day and they are snapping back too. sometimes i’ll see a timer so i’ll snap them and they’ll snap me but the timer stays. and other times i won’t see a timer it’ll just go away.
GetHuman-rsawyer did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-rsawyer
Jun 2nd, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 5 customers so far
Similar issue to 208 others
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Timeline
GetHuman-rsawyer started working on this issue
Jun 2nd 12:45pm