I was Snapchat on my Snapchat normal last night and I went to bed. I woke up this morni...

GetHuman-zimmerba's customer service issue with Snapchat from May 2018

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Help with my Snapchat issue
GetHuman-zimmerba's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zimmerba will want to follow the link below to head to their help center. We will check on GetHuman-zimmerba later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zimmerba may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zimmerba's own words
I was Snapchat on my Snapchat normal last night and I went to bed. I woke up this morning and I got logged out of my snap. I’ll try to log back in and they change my password and I clicked forgot password and they change the number in there so it won’t email me or text me a new password. So I would like to keep my Snapchat but if you can do is reset the password that would be great so I don’t lose everything already had the Snapchat that was hacked is i’ll try to log back in and they change my password and I clicked forgot password and they change the number in there so it won’t email me or text me a new password. So I would like to keep my Snapchat but if you can do is reset the password that would be great so I don’t lose everything already had the Snapchat that was hacked is j*munck
GetHuman-zimmerba did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-zimmerba
May 24th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 13 customers so far
Similar issue to 296 others
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Timeline
GetHuman-zimmerba started working on this issue
May 24th 2:09pm
GetHuman-zimmerba shared this issue with others over email
May 24th 2:09pm