Hi, my snapchat today was hacked into and they were able to change my phone miner and p...

GetHuman-railthor's customer service issue with Snapchat from May 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-railthor's own words
Hi, my snapchat today was hacked into and they were able to change my phone miner and password so i was not able to get an to get a code sent to my phone in order to re set my password. i know all my previous information that was set about my phone number and email but i don’t know it anymore since it’s been changed. I have a lot of important things on my snapchat memories and I would like access back to my account.
GetHuman-railthor did not yet indicate what Snapchat should do to make this right.
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How GetHuman-railthor fixed the problem
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Customer service issue
Reported by GetHuman-railthor
May 19th, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 600 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-railthor started working on this issue
May 19th 8:41pm
GetHuman-railthor indicated the issue is not fixed yet.
May 20th 10:01pm
GetHuman-railthor indicated the issue is not fixed yet.
May 21st 2:00pm