Hi, okay i have had snapchat since i was ** .. i’m now ** and have a ton of memories th...

GetHuman691171's customer service issue with Snapchat from May 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman691171's own words
Hi, okay i have had snapchat since i was ** .. i’m now ** and have a ton of memories that i love and don’t have anywhere else but on snapchat. well a few weeks ago someone logged me out and posted cruel stuff about how i was ugly and everything on my story so i got back in and i reset my password , well today i got logged out and neither my phone number nor my email is working , i don’t know what to do , i lost my bestfriend due to cancer and me and him have so many videos and pictures saved on my memories . please im begging you to help me get back in ..
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Snapchat

Customer service issue
Reported by GetHuman691171
May 16th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 7 customers so far
Similar issue to 600 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman691171 started working on this issue
May 16th, 2018 8:26pm